โ Don't Panic - Solutions to Slate Things That Induce Panic
๐ฎ Youโre Seeing All Rounds as Open When You Impersonate an App
Slate still knows itโs you when you administratively impersonate an app, so itโs going to show you all rounds that exists in your instance, even when theyโre inactive. If you go into incognito mode in your browser and actually sign in as a test applicant (not impersonating) youโll see only the active rounds that are available for your application. Whew!
Creating a test record? Use youremail+test@school.edu instead of youremail@school.edu to make Gateway Inbox matching easier. Most email servers will deliver mail for both addresses to your inbox!
๐ฐ An Applicant Cannot Submit Their Application
There can be a number of issues going on here, but the fastest way to check is to visit the applicantโs record and select the In Progress link to see any hard fails preventing them from submitting their application.
If the hard fails arenโt the issue preventing the applicant from submitting, youโll want to check the Application Periods module in the Database to ensure the application period it is active. Applicants can submit applications in inactive rounds, but not in inactive periods.
If the period is active, check the Application Rounds module to ensure there isnโt a deadline on the application round preventing application submission.
If only one applicant is reporting the issue, you may want to check if their application deadline has been extended. Slate will prioritize the extended deadline on an individual application over the round deadline or deadlines configured in hard fails. If a staff member mistakenly extends an application deadline for an individual to be earlier than a round deadline or other deadline, the applicant may be unexpectedly held to that individual deadline.
If the issue still isnโt resolved, nowโs the time to impersonate the application. I strongly recommend doing this in a test or time warp environment if possible, but it can be done in production if necessary. When impersonating:
-
Check for special characters or code entered into fields on the application that Slate might not like.
-
Check for values to make sense. For instance, Slate may resist efforts to provide mailing addresses that have already expired.
-
Confirm that the hard fails for this application make sense given what is actually appearing on this application. Are the application pages that should show up for this applicant actually appearing as expected and giving them the opportunity to fill out those fields?
It is especially important to be certain about this if you have multiple forms in your application with the same name. Is the hard fail pointing to the correct โProgram Detailsโ section if you have more than one. How can you be certain? Check the GUID.
๐ฉ Internal Users Cannot Submit Form Administratively
This is most likely due to conditions on the form. Access the form and select Edit Form.
Once in the editing view, selectย Edit Conditions.
You will then see filters on either the Access Conditions or Submission Conditions or both.
Review the filters and determine if they are met, if so, they may need to be updated in order for the staff member to be able to submit the form. If youโre unsure if the filter conditions are met, rebuild the filters in a query and use the Check Logic tool to determine if the person or application meets the criteria for the filters. Typically, the query environment will allow you to discover the problem, determine how to adjust the filters and then update the filters on the form to resolve the issue.
๐ง Prompts are Missing
If youโve been searching for a prompt or prompt key within the prompts module, Slate will retain the search string in the search box even after a prompt key has been selected. Removing the search string will cause your prompts to appear.
If prompts arenโt appearing as expected for use in a form, check the following:
-
Refresh the prompt cache within the prompt module
-
Check the prompt conditions within the form field
-
Confirm that the prompts are connected to system prompts within the form field
If prompts arenโt appearing as expected for use as query filters, refresh the configurable joins library via the Database.
๐ญ No New Emails in Inbox
Inbox is a great resource, but when emails suddenly stop showing up it is alarming. When you start your troubleshooting, the place you need to look isnโt in Inbox itself, but over in Rules. Check your Rules Health to see how long your rules queue is. If itโs over 60 minutes, that may be the cause of the issue youโre seeing in Inbox.
Youโll need to resolve whatever is causing the hangup in your rule processing in order to get your Inbox emails flowing freely.
If youโre making rule updates that will have a lot of records going through the rules, it can be wise to run retroactive refreshes in batch or make the updates over a weekend so as to avoid Inbox being impacted during a high traffic season.
No Comments