๐ซ Slate-Based Ticketing Systems
๐งSlate Adventures In Progress๐ง
This page will be updated regularly as we learn of new Slater contributions so be sure to check back. ย Also, if you notice any broken links, content in need of updating, or other ReSources you would like to share, you can leave an anonymous comment below. Even better, we would be thrilled to thank you personally and (with your permission) give a community shoutout. Contact us at resource@reworkflow.com.
Overview
This page is devoted to Slaters building internal ticket systems for receiving, triaging, and responding to requests.
๐คPresentations/Webinars/Podcasts
- ACCELERATE SLATE: An enrollmentFUEL Podcast - Episode 9: Creative Forms To Build In Slate
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Slate Innovation Summit 2023 - Presentation Slides (๐ requires login)
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โWe Need Access!โ by Erica Matt
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Slate Innovation Summit 2022 - Presentation Slides (๐ requires login)
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โUtilizing Slate for Internal Projects Managementโ by David Carrol and Chris Holsten
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Slate Innovation Summit 2019 - Presentation Slides (๐ requires login)
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Emily Kraus' section in "Operational Efficiencies"
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Leveraging Slate Tools for an Internal Ticket System.pptx (from Feb 2021 way back in the day ๐) by Jon Rowand
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โIncrease Efficiency by Creating an Operations Ticketing Systemโ by Susanna Mayo in Aug 2020 (Recording Link)
๐ Honorable Mentions
Currently, no PPT Slides or recordings are available for the following presentations because they were open to the public during live streams and then went behind the annual Festival Pass payment wall. Also, some of them are not โdirectlyโ related to ticket systems, but they had tangentially related takeaway gems ๐ (e.g. Lloyds timeless wisdom on adding joy to any staff user system/portal)
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Slate Stage 2023
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โSlate for Staff: Leveraging Portals and Dashboards to Maximize the User Experienceโ by Tom Nicholas and Elodie Hardt
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Slate Stage 2022
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"Using Portals to Bring Joy to Internal Business Practices" by Llyod Lentzย
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Slate Stage 2021
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Emily Kraus also gave another presentation on the 2021 Slate Stage titled โOperational Efficiencies 2: Staff Portalโ that demoed UCLAโs Slate User Agreement and Access Request form.
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๐ Articles & Posts
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Slate Knowledge Base (๐ requires login)
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Justin Harville's Internal Service Request Ideas / Examples
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Andrew Meyers' Managing internal Slate questions and requests
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TJ Backofen's Ticketing System for Communication and Event Creation/Managment
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- Ruel Gonzales' Slate Devlog: Internal Ticket System
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Super Slate Technolutions Friends | Facebook Group (๐ requires login)
There has been a lot of chatter over the years on this topic. A broad search for โticketโ or narrower search for โticket systemโ will provide rabbit holes that will not disappoint ๐ For example:-
This post where Lars McBride and Brenda Curry White share briefcase codes for ticket system components (back in the days before Slate released the newer Suitcase import/export feature ๐งณ๐).
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Also, this post with LeTicia Cancelโs screenshots inspire discussion on using liquid markup in portals.
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Along with this post where Jaime Anthony shares Carleton Admissions' Slate Team Form.
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Slate Users Slack Group (๐ requires login)
Because this Slack group is on the freemium plan with messages hidden after 90 days, weโll just recommend doing searchers here (e.g. again going with a broad search for โticketโ or narrower search for โticket systemโ.
๐ข Slater Shout-Outs
(a.k.a. S.L.A.T.E.R. F.R.I.E.N.D.S "The One About Where Are They Now?" ๐)
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Jaime Anthony | LinkedIn
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TJ Backofen | LinkedIn
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LeTicia Cancel | LinkedIn
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David Carrol | LinkedIn
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Sri Teja (Jonathan) Chinnam | LinkedIn
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Brenda Curry-White | LinkedIn
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Ruel Gonzales |ย LinkedIn
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Elodie Hardt |ย LinkedIn
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Justin Harville | LinkedIn
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Chris Holsten | LinkedIn
- Katie Jordan | Linkedin
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Lloyd (Cledwyn) Lentz | LinkedIn
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Emily Kraus | LinkedIn
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Erica Akaya Matt | LinkedIn
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Susanna Mayo | LinkedIn
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Lars McBride | LinkedIn
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Andrew Meyers | LinkedIn
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Abigail J. Molen | LinkedIn
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Tom Nicholas | LinkedIn
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Jon Rowand | LinkedIn
๐ Related ReSources
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๐ Documenting Slate | ReSourceย because documentation is always invited to Slater parties. ๐๐ฅณ
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Check out ReSourceโs other ๐References pages
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