🎫 Slate-Based Ticketing Systems

🚧Slate Adventures In Progress🚧
This page will be updated regularly as we learn of new Slater contributions so be sure to check back.   Also, if you notice any broken links, content in need of updating, or other ReSources you would like to share, you can leave an anonymous comment below. Even better, we would be thrilled to thank you personally and (with your permission) give a community shoutout. Contact us at resource@reworkflow.com.

Overview

This page is devoted to Slaters building internal ticket systems for receiving, triaging, and responding to requests.

🎤Presentations/Webinars/Podcasts

• ACCELERATE SLATE: An enrollmentFUEL Podcast - Episode 9: Creative Forms To Build In Slate
• Slate Innovation Summit 2024 - Presentation Slides (🔐 requires login)
  • "Centralized Support for Decentralized Work: Ticketing" by Joe Vasquez
  • "Deep Email Chains? Dish Up Tickets! Slice Through Admissions Requests with a Ticket/Case Process" by Jill Motyka and Jared Hawn

• Slate Innovation Summit 2023 - Presentation Slides (🔐 requires login)

  • “We Need Access!” by Erica Matt

• Slate Innovation Summit 2022 - Presentation Slides (🔐 requires login)

  • “Utilizing Slate for Internal Projects Management” by David Carrol and Chris Holsten

• Slate Innovation Summit 2019 - Presentation Slides (🔐 requires login)

  • Emily Kraus' section in "Operational Efficiencies"

• Slate Innovation Summit 2018 - Presentation Slides (🔐 requires login)
  
  • Angela Sanecki, Tracy Snyder, and Diane Titter in "Using Automations to Streamline Internal Processes"

• Leveraging Slate Tools for an Internal Ticket System.pptx (from Feb 2021 way back in the day 🏛) by Jon Rowand

• “Increase Efficiency by Creating an Operations Ticketing System” by Susanna Lehman in Aug 2020 (Recording Link)

🏆 Honorable Mentions

Currently, no PPT Slides or recordings are available for the following presentations because they were open to the public during live streams and then went behind the annual Festival Pass payment wall. Also, some of them are not “directly” related to ticket systems, but they had tangentially related takeaway gems 💎 (e.g. Lloyds timeless wisdom on adding joy to any staff user system/portal)

• Slate Stage 2023

  • “Slate for Staff: Leveraging Portals and Dashboards to Maximize the User Experience” by Tom Nicholas and Elodie Hardt

• Slate Stage 2022

  • • "Using Portals to Bring Joy to Internal Business Practices" by Llyod Lentz 

• Slate Stage 2021

  • Emily Kraus also gave another presentation on the 2021 Slate Stage titled “Operational Efficiencies 2: Staff Portal” that demoed UCLA’s Slate User Agreement and Access Request form.

📝 Articles & Posts

• Slate Knowledge Base (🔐 requires login)

  • Justin Harville's Internal Service Request Ideas / Examples

  • Andrew Meyers' Managing internal Slate questions and requests

  • TJ Backofen's Ticketing System for Communication and Event Creation/Managment

• Ruel Gonzales' Slate Devlog: Internal Ticket System
• Johnny Grimmer's reply on Internal Ticketing System (🔐 requires login)

• Super Slate Technolutions Friends | Facebook Group (🔐 requires login)
  There has been a lot of chatter over the years on this topic. A broad search for “ticket” or narrower search for “ticket system” will provide rabbit holes that will not disappoint 🐇 For example:

  • This post where Lars McBride and Brenda Curry White share briefcase codes for ticket system components (back in the days before Slate released the newer Suitcase import/export feature 🧳😎).

  • Also, this post with LeTicia Cancel’s screenshots inspire discussion on using liquid markup in portals.

  • Along with this post where Jaime Anthony shares Carleton Admissions' Slate Team Form.

• Slate Users Slack Group (🔐 requires login)
  Because this Slack group is on the freemium plan with messages hidden after 90 days, we’ll just recommend doing searchers here (e.g. again going with a broad search for “ticket” or narrower search for “ticket system”.

📢 Slater Shout-Outs

(a.k.a. S.L.A.T.E.R. F.R.I.E.N.D.S "The One About Where Are They Now?" 💙)

• Erica Akaya Matt | LinkedIn

• Jaime Anthony | LinkedIn

• TJ Backofen | LinkedIn

• LeTicia Cancel | LinkedIn

• David Carrol | LinkedIn

• Sri Teja (Jonathan) Chinnam | LinkedIn

• Brenda Curry-White | LinkedIn

• Ruel Gonzales | LinkedIn

• Johnny Grimmer | LinkedIn

• Elodie Hardt | LinkedIn

• Jared Hawn | LinkedIn

• Justin Harville | LinkedIn

• Chris Holsten | LinkedIn

• Katie Jordan | Linkedin
• Emily Kraus | LinkedIn
• Lloyd (Cledwyn) Lentz | LinkedIn
• Susanna Lehman | LinkedIn

• Lars McBride | LinkedIn

• Andrew Meyers | LinkedIn

• Abigail J. Molen | LinkedIn

• Jill Motyka | LinkedIn

• Tom Nicholas | LinkedIn

• Jon Rowand | LinkedIn

• Angela Sanecki | LinkedIn
• Tracy Snyder | LinkedIn
• Diane Titter | LinkedIn

• Joe Vasquez | LinkedIn

📚 Related ReSources

• 📔 Documenting Slate | ReSource because documentation is always invited to Slater parties. 📝🥳

• Check out ReSource’s other 📚References pages