🎟 Real-World Tickets
A place for sharing Slate challenges we encountered in the wild. 🦁🐯🐻 Each article covers the Reported Issue, What We Found, and The ReSolution.
Why resolutions instead of solutions or fixes? Because not every ticket involves something broken. Sometimes the resolution is a workaround, best practice, clarification, or simply understanding how Slate is designed to behave.
Application Status Not Showing on Tab
By default, the Application Status field displays in lightweight text next to the bolded applicat...
Bin Movement Rule not Replacing Readers 👓
Reported Issue A bin movement rule is working fine in most cases, but a small subset of applicati...
Can't Add to Portal View
Reported Issue Cannot add anything to a portal view. The three dots do not disappear from the pag...
Dataset Row Query Shows Errors
Reported Issue User sees: An error has occurred retrieving these results. when viewing a dataset ...
Form Unable to use CJ Filters
Reported Issue Usually, enabling CJ filters in a form is as simple as deleting the STL/Local filt...
Fraud Query Timing Out
Some users noticed that the delivered, custom SQL Fraud Query had become so slow that it timed ou...
How to Change EDconnect 8.x Network Database Location
🛳 Ahoy! Non-Slate content ahead! Ever needed to move the edconn8.mdb file, perhaps because you a...
👤👤 Imports Creating Duplicate Records
Reported Issue Records were not matching on First + Last + DOB when importing, but the incoming d...
Active Item Not Appearing on Form
Reported Issue We received a report of a material uploader not appearing as expected on a form. T...
TIFF Exporting to Perceptive Content in Wrong Orientation
Documents exported from Slate to Perceptive Content were all coming through as portrait format, e...
Batch Acquire Only Deletes 5,000 Sets
Scenario A DIP import was malfunctioning for a long time, resulting in a huge number of docs endi...
When Form Fields Set to Read Only Aren't Really "Read Only"
Reported Issue A school submitted a Slate support request reporting that a student's name had cha...